Privacy policy

Privacy policy

Who are we?
We are Supreme Sparkle Solution Limited, the proprietors and operators of www.supremesparklesolutionslimited.co.uk (referred to as “the site”). Our primary commitment is to safeguard and respect your privacy.
Incorporated under company number 14898899, we are a limited company registered in England. Our registered office is located at The Winning Box, Aquis House, 27 – 37 Station Road, Hayes.
Under the purview of the Data Protection Act 1998 (the Act), Supreme Sparkle Solutions Limited functions as the data controller.
What is the purpose of this policy?
This policy provides insight into our approach to handling personal data we collect directly from you, data you provide to us, or data received from third parties. It is essential to peruse this document meticulously to grasp our stance and procedures concerning your personal data and its treatment.
By accessing the site, you manifest your acceptance and consent to the practices delineated within this policy.
Could this policy undergo modifications?
Indeed, it could. Any modifications will be documented on this page. Regularly revisit this space to acquaint yourself with any updates or changes to the policy. If you continue using the site subsequent to the date mentioned at the policy’s conclusion, we will assume that you concur with these alterations.
What personal or other data do we gather?
We accumulate and retain information that you voluntarily submit via forms on the site (including during registration) — encompassing details such as your name, address, email address, phone number, financial particulars, credit card data, and more. Correspondingly, information shared through email communication or other channels is preserved.
Additionally, certain information may be collected and automatically stored when you access the site. Instances encompass the internet protocol (IP) address used to establish an online connection, connection details like browser type and version, your operating system and platform, a unique reference number connected to the data you input on our system, login credentials, comprehensive URL clickstream data pertaining to site navigation (including timestamps), cookie identifiers, and your interactions on the site. This encompasses the pages you browsed, the searches you conducted, and, where applicable, the services you procured.
If you utilise other websites or services we manage, we may obtain information about you through those platforms. Moreover, if you link your profile on the site to your profiles on third-party websites or social media platforms (e.g. Facebook, Twitter, LinkedIn), we may receive data about you from these sources.
Our collaboration with third parties, including business affiliates, technical partners, payment and delivery service providers, advertising networks, analytics entities, search information providers, and credit reference agencies, allows us to receive information about you from these associates.
For those employing the site as registered service providers (referred to as “Service Providers”), we gather and retain information you furnish during the application process and afterward. Supplementary data about you might also be obtained from third parties. For instance, we retain the prerogative to conduct background checks, including Criminal Records Bureau checks.
What about cookies?
Cookies play a crucial role in distinguishing you from other users of the site, enhancing your browsing experience, and aiding in site improvement.
A cookie, comprising a blend of letters and numbers, is a diminutive file stored on your browser or device’s hard drive (provided you consent). Activating the browser setting that enables you to decline all or a portion of cookies can block their usage. It’s noteworthy that non-acceptance of cookies may curtail the site’s functionality.
Cookies serve to optimise website functionality and efficiency while furnishing site owners and others with valuable information. “Session cookies” are transient cookies existing in your browser only until you leave the site. They enable websites to track your movements across pages and retain your choices, preventing redundant requests for identical information. These cookies facilitate seamless navigation through multiple site pages without recurrent authentication. “Persistent cookies” remain in your browser’s cookie file for an extended period, contingent on the specific cookie’s lifespan.
The site employs the subsequent cookies for the subsequent purposes:
Session cookies: These allow the site to trace your navigation between pages, preserving your selections to avert repetitive queries for the same information. They expedite swift progression through diverse site sections without necessitating frequent reauthentication.
Log-in cookies: These persistent cookies (up to 14 days) commit your identity to memory, streamlining the log-in procedure upon your site return.
Google Analytics cookies: Google installs persistent cookies (up to two years) to identify and quantify site visitors, while furnishing other visit-related data such as duration, route, and source sites. This information aids in enhancing site functionality by ensuring user-friendly access to essential content.
Your continued site use indicates your acquiescence to the aforementioned cookie usage. Nevertheless, it’s important to note that we lack authority over third-party cookies.
How do we employ the information we possess about you?
The information you provide us is utilised for the subsequent purposes:
To fulfil obligations arising from contracts between you and us and to furnish you with the information, products, and/or services you solicit.
To supply you with insights about us, encompassing our array of products and services, and to distribute newsletters.
To apprise you of modifications to our service.
To expedite effective communication if you contact us via the site, including verification of claims.
To ensure optimal content presentation on the site, tailored to your preferences and your device’s specifications.
How do we safeguard personal data?
Ensuring security remains paramount. We exercise due caution to shield personal data against loss, improper usage, unauthorised access or disclosure, tampering, or destruction. Our precautions mirror those applied to our proprietary information. All data you furnish us is securely stored on our servers. Furthermore, any payment transactions are encrypted through SSL technology. If you possess a password granting access to specific site sections, it’s imperative to maintain its confidentiality and not share it with others.
Regrettably, unencrypted email and electronic communications are susceptible to insecurity as they traverse servers across diverse countries before reaching us. While we strive to safeguard your personal data (employing rigorous protocols and security features to deter unauthorised access once we’ve received it), we cannot assure the security of data transmission to the site. Any transmission is undertaken at your own risk. We are also unable to assume liability for unauthorised data access or loss resulting from circumstances beyond our control. Additionally, we cannot be held accountable for actions or oversights of other users or third parties who might misuse your personal data obtained from the site.
Who do we share your information with?
We may share your information within our corporate group, comprising our subsidiaries, ultimate holding company, and its subsidiaries, as outlined in section 1159 of the Companies Act 2006.
For payment details, including credit card numbers, they are directly provided to our banking partner as indicated on the site. We don’t receive such information. Nonetheless, to prevent unauthorized usage of your details, your personal data might be shared with pertinent third parties like credit reference and fraud prevention agencies, which could maintain a record of the information.
Crucial Note: As a user who has booked a Service Provider through the site, your contact details will be given to the relevant Service Provider to enable their service visits and potential communication.
Crucial Note: The Service Provider’s profile on the site will include their first name and photograph, viewable and searchable by all site users. Full name and phone number will also be shared with users who have booked and paid a deposit for services.
Crucial Note: If you leave a review, your username will be displayed.
We may disclose your information in these scenarios:
Suspected breach of terms and conditions, protection of us or others, or in case of a criminal act.
Mandated by law or appropriate authority.
In actual or potential business sales, mergers, or combinations involving our business or relevant parts.
How can you access your personal data?
If you wish to inquire about the personal data we hold about you, you have the option to request details of that personal data and obtain a copy of it (if any such personal data is in our possession). This is referred to as a “subject access request.”
Kindly submit all subject access requests in writing, directed to the email or postal addresses provided in Part 11.
Ordinarily, there is no charge for a subject access request. However, if your request is deemed “manifestly unfounded or excessive” (such as repetitive requests), we may levy a fee to cover the administrative costs of responding.
We commit to responding to your subject access request within 14 business days and, at most, within one month from the date of receipt. Our aim is to provide a comprehensive response, including a copy of your personal data, within this timeframe. In certain instances, especially if the request is complex, additional time might be required, but it will not exceed three months from the day we receive your request. Rest assured, you will be kept well-informed of our progress.
Where do we store your personal data?
At Supreme Sparkle Solutions, we take the security and privacy of your personal data seriously. We store your personal data on secure servers that are located within the United Kingdom. These servers are equipped with advanced security measures to safeguard your information from unauthorized access, loss, or disclosure.
In some cases, your data might also be processed and stored by reputable third-party service providers that we engage with, such as cloud storage providers or customer relationship management platforms. Rest assured that we only partner with trusted providers who maintain rigorous security standards.
By using our services and providing your personal data, you agree to the storage and processing of your information as outlined in our Privacy Policy. We continuously monitor and update our security measures to ensure that your data remains safe and protected.
Contact
If you have any inquiries or feedback regarding this policy, please don’t hesitate to reach out to us. You can get in touch by sending a written communication to the address mentioned above or by emailing us at: enquiry@supremesparklesolutions.co.uk We value your input and are here to address any concerns you may have. Your satisfaction and understanding are essential to us.
Acceptable Use Policy
This Acceptable Use Policy outlines the terms that govern the relationship between you and us concerning your access to our website, www.supremesparklesolutionslimited.co.uk (referred to as “our site”). This policy is applicable to all users and visitors of our site, regardless of whether they are guests or registered users.
By using our site, you acknowledge and agree to adhere to all the provisions outlined in this Acceptable Use Policy. These terms are in addition to our general terms and conditions and govern your conduct on our site.